Buyer's guide

 

Registering on RensiWeb.com is quick and easy (but not mandatory), and all you need are a few simple clicks. When you place an order, we will request all essential data, which you can change or correct at any time (although only if you've Registered). Once inside your account you can enter and/or change your personal information and shipping address, and review your order history (this is a service available only for Registered Users).

 

Only Registered Users will receive dedicated offers, and have access to some dedicated Brands and Products.

 

The entire website features an SSL certificate (an encryption method through which the information is transmitted via encryption so that no one can intercept it before it reaches the recipient), and therefore your data stored at purchase is protected as well (please note that sensitive data regarding payment are not handled or stored in any way by our company but it will be directly done by PayPal or by banking institution that will manage the whole process).

 

 

Buying on RensiWeb.com is easy: browse among the categories and use the filters to quickly select the most suitable products for your needs.

 

The product description includes Technical Specifications, Pictures, Details to acquire useful information regarding the product faster. Press on the button "Buy" and you will see how easy it is to purchase on our website. Your shopping bag can be changed at any time before closing the order.  

All prices shown are inclusive of VAT.

When you continue with the purchase, in the "Shopping Cart" you will find a button labelled "Proceed with order". Fill in the fields with the required data; the registered user will find the information already filled in, while new users can save them at the first purchase. During the purchase process you will be asked to choose the method of payment and we will specify possible Extra costs (in specific cases). Click on "Place Order" to proceed with the purchase. If you wish to pay by credit card, you will be automatically redirected to the secure PayPal platform or to that related to the Banking Institution.

 

 

Accepted payment methods are:

• PayPal: if you already have a PayPal account you can proceed safely and swiftly.
• Credit Card: we manage the main international Credit Cards through PayPal or Banking Institutions.
• Bank draft: Standard Bank draft (Bank Transfer).

If you decide to pay online by Credit Card, you have no commissions and you do not risk anything. If you choose to pay by the Bank transfer, we will have to wait the time required for it to appear in our bank account before shipping the products.

 

Your Credit Card data is encrypted during transmission and is managed directly by the payment platform: we do not see it or save it anywhere.

 

 

The products we sell are all 100% original, new and of safe provenance as we are Official Dealers of all the Brands we sell.
What is worse than saving some money just to find that the warranty is not valid, that the product has already been used or that something "is fishy"?.

 

Our Warranties are all official and original, given and distributed by the Brands and the producers themselves. They are valid 24 months in the whole of the EU, 12 months in the rest of the world, and they are recognized by the Official Customer Service Centres scattered around the World.

 

 

We are very transparent, buying our products directly from the Brands or from qualified manufacturers  and suppliers so we can at all times guarantee the legal and traceable origin of the product.
Returns: possibility of Return and Refund 45 days, for an on-line purchase. Within 30 days from the receipt of the parcel, you need to warn the seller regarding your intention of returning the product. You will then have 15 days to ship the product (all with clear dates), which, once received, will be verified and 100% refunded (unless there are clear damages or signs of use of the product). The return shipment is free for all EU nations/states while for other destinations in the world we will ask a contribution of € 30.00 for products priced less than € 299.00, and free for higher amounts. The package will be Booked by us through your specifications, and upon appointment the Courier will pick up the parcel. Alternatively, you can send it at your expense, with the Courier you prefer.

• We recommend that you keep all packing from the original shipment so you can easily and safely prepare the Return parcel should you avail yourself of this option.

 

 

All our products are shipped with Value Insurance, sealed with personalized ribbons and Anti-infringement Security Seals. When you collect the parcel, make sure that the box, tape, seals or packaging have not been tampered with. In that case, refuse the delivery or sign the Courier’s record and receipt adding the writing "with reserve" (it is a good idea to take pictures).

 

 

We have dedicated workstation with 24h video recording (with non-changeable proprietary system) where the incoming and outbound parcels are prepared and handled, including the  Return parcels.

 

 

You might be interested in:  Shipping Times and Costs - Terms and Conditions -  Returns and Refund - Safety