Shipping carried out only with International Express Couriers
All our parcels are:
Carefully Protected with bubbles wrap or air cushions.
Closed with Security Custom Tape Security and / or Anti-tamper seals.
Insured according to the value of the product purchased.
Prepared and handled on workstation with a 24h Video Recording (with proprietary system that cannot be tampered with). These include our Incoming and Outbound parcels as well as those object of a Return.
We have made a clear and simple choice for the customer: ** Free Shipping in all the nations / states of the EU for any product purchased.
Shipping to other destinations in the world is free for Total amounts exceeding € 299.00. For Total amounts below € 299.00 we will ask for a contribution of € 30.00 for shipping and handling.
For other destinations in the world, we follow the same rule as for the Outbound shipping: Return is Free for products quoted at € 299.00 or higher while we request a contribution of € 30.00 for Products whose original value was below € 299.00.
- We recommend that you keep all the original packing so you can easily and safely prepare the Return parcel should you elect not to keep the goods.
Please note that the Return parcel is not covered by our Value insurance. If you want this extra service, you will have to calculate the costs and use the service provided by the Courier. All parcels are opened in workstations with 24h video recording, for your and our safety.
Shipping times related to the various payment options
Bank Transfer: it can significantly lengthen the shipping time as our policy is to wait for the transfer to appear in our bank account. Only after that do we proceed to prepare and ship the product.
Credit cards and electronic payments: the display is almost immediate so we prepare and deliver the parcel to the Courier within 24/48 working hours..
Please Note: slight delays in electronic payments may be normal in the case of high amounts of money as the control authorities are asking for greater flexibility in checking such payments. In these cases, however, we still ship within 48/72 working hours.
Tips on checking and receiving the parcels
Use the Tracking Number to check the status of your shipment via the link to the Courier’s website (which we provide via email together with all the documentation as soon as we ship the parcel)..
Check that the box and/or envelope, tape and/or any other seal are whole and not altered, torn, cut, or seriously damaged.
- -Should there be visible problems, take Pictures, Sign with reserve (write: “I reserve the right to check the goods because” and state the reason), or Reject the delivery. A good solution would be to open the parcel and check the contents.
- -Report the fact to us immediately by Email, so we can assist you: firstname.lastname@example.org - Subject: Tampered Parcel - Order n. ... Date ... .
Check that the order (number of boxes and / or envelopes) corresponds to what is indicated in the transport document that you are signing.
Keep the Box and Packaging from our shipping as you might need it to Return the product or for any other reason you might have to ship it (Warranty, Customer Service, etc.).
We pledge our support to the customer
We do our best to provide you with a high-quality service.
Help us improve our service through feedback or advice. We’re always happy to hear what you think.